Command center / All incidents · Live
Live feed Verizon · NA Region
Open incidents i
14
3 new last hour
↑ +3 vs. last week · click for trend
Auto-created tickets i
38
29 from dropped pins
↑ +18% vs. last week · click for trend
Subscribers at risk i
4,213
312 high-value
↑ +8% vs. last week · click for trend
Avg. MTTR today i
18 min
↓30% vs. baseline
↓ −30% vs. last week · click for trend
Network → ticket intelligence chain
How network events correlate to customer complaints and auto-resolution
AI correlation active
Network alarm
RAN KPI anomaly
Cell 4A-North
Dropped pins
23 customer
reports ingested
Auto-ticket
TKT-4821 created
+ 3 clustered
NetScout trace
IMSI trace
auto-requested
LLM root cause
RAN config drift
94% confidence
Auto-routed
→ RAN Ops team
SLA: 30 min
Active incidents — network to ticket correlation
14 open
Sev Network event Cell / domain Subs impacted Ticket LLM root cause Trace Status
VoLTE drop rate +18% Cell 4A-N · RAN 1,247 TKT-4821 RAN config drift 94% Complete
Throughput −42% Cell 12B-E · RAN 893 TKT-4819 Backhaul congestion 88% Escalated
IMS latency +230ms IMS-Node-7 · Core 2,106 TKT-4815 SW version mismatch 91% Complete Routed
SIP reg failures Zone-7 · Core 487 TKT-4812 DNS resolution fault 79% Complete Routed
Handover fail rate +6% Cell 7C-W · RAN 341 TKT-4808 Neighbor list stale 83% Complete Resolved
PDCP retx ratio +9% Cell 2D-S · RAN 219 TKT-4804 RF interference 72% Analyzing
MME attach latency MME-Pool-A · Core 88 TKT-4801 Capacity threshold 67% Monitoring
Incident timeline — TKT-4821
Network alarm triggered
VoLTE drop rate exceeded 8% threshold on Cell 4A-North. Anomaly detection flagged 14 min before NOC awareness.
14:03 · 36 min ago
23 dropped pins ingested
Customer reports correlated to same geo-cell. Ticket TKT-4821 auto-created. 3 similar tickets clustered.
14:09 · 30 min ago
NetScout IMSI trace requested
Automated API call to NetScout for 1,247 affected IMSIs. Packet capture analysis in progress.
14:11 · 28 min ago
LLM root cause: RAN config drift
94% confidence. Suggested fix: revert eNB parameter set #4821 to last known-good. Next steps generated.
14:17 · 22 min ago
Auto-routed → RAN Ops team
Ticket assigned to RAN Ops with full context. SLA clock: 30 min. Engineer acknowledged.
14:19 · 20 min ago
Tickets today i
147
89% auto-handled
↑ +4% vs. last week · click for trend
Auto-clustered i
63
43% dedup rate
↑ +12% vs. last week · click for trend
LLM RCA confidence i
86%
avg across 98 tickets
↑ +2pp vs. last week · click for trend
SLA breaches avoided i
34%
vs. manual baseline
↑ +6pp vs. last week · click for trend
Complaint resolution pipeline — 4 automated layers, config-driven B-Yond Synapse
i
Layer 1
Ingestion
Tickets + Dropped Pins unified stream
›
i
Layer 2
Group + gap-detect
Cluster related · orphan pin detection
›
i
Layer 3
Trace + root cause
NetScout auto-pulled · LLM RCA
›
i
Layer 4 ★
Update + auto-create
Enrich ticket · write back · route
Ticket queue — LLM-enriched
3 critical
TKT-4821 · VoLTE drop spike — Cell 4A-North
📍 23 dropped pins auto-ingested · Cluster of 4 · 1,247 subs · 14:03
LLM: RAN config drift 94% NetScout: complete
TKT-4819 · Throughput −42% — Cell 12B-East
📍 11 dropped pins · Cluster of 2 · 893 subs · 13:49
LLM: backhaul congestion 88% SLA: 8 min left
TKT-4815 · IMS latency +230ms — Node-7
📞 Customer complaint + NOC alarm correlation · 2,106 subs · 13:31
LLM: SW version mismatch 91% NetScout: complete Routed: Core Ops
TKT-4812 · SIP registration failures — Zone-7
📞 4 complaints + alarm correlation · 487 subs · 13:14
LLM: DNS resolution fault 79% NetScout: complete Routed: Core DNS team
TKT-4808 · Handover fail rate — Cell 7C-West
Auto-created from RAN alarm · 341 subs · 12:58
LLM: neighbor list stale 83% NetScout: complete Resolved in 18 min
TKT-4801 · TrueCall session attach latency — Pool-A
Alarm-only · no customer complaints yet · 88 subs · 12:41
LLM: capacity threshold 67% Monitoring
RCA category breakdown
RAN config
38
Backhaul
25
Core / IMS
20
RF interference
15
Device compat.
9
89%
auto-routed
45m → 5m
MTTR (before → after)
34%
SLA savings
AI pipeline activity
Real-time: ticket creation · LLM RCA · routing events
Live
14:17 TKT-4821 LLM RCA
Root cause confirmed · RAN config drift · 94% confidence · routed → RAN Eng.
14:16 TKT-4821 Created
Auto-created from 3 complaints + 1 orphan pin · Cell 4421 congestion
14:09 TKT-4819
Status → Pending trace · SLA window: 8 min remaining
13:54 TKT-4819 LLM RCA
RCA in progress · Backhaul saturation · 88% confidence
13:51 TKT-4819 Created
Auto-created · 11 dropped pins correlated · Cell 12B-East backhaul
13:36 TKT-4815 LLM RCA
Root cause confirmed · IMS SW version mismatch · 91% confidence
13:21 TKT-4815
Status → In Progress · assigned Core Ops · patch window scheduled
12:58 TKT-4812 Created
Auto-created · SIP registration failures · Zone-7 · 892 subscribers
14
tickets processed today
91%
avg. RCA confidence
3
orphan pins promoted
Degraded clusters i
5
across US coverage areas
↑ +2 clusters vs. last week · click for trend
Impacted subscribers i
11,864
312 high-value (ARPU >$80)
RAT: LTE 68% · NR 32%
↑ +8% vs. last week · click for trend
ARPU at risk i
$2.1M
/month across all clusters
↑ +$180K vs. last week · click for trend
CRM list generated i
312
High-value → retention
↑ +24 subs vs. last week · click for trend
Subscriber impact by VP region — click a region to filter the map
Northeast
6,891
subs impacted
Critical SII 92
7d trend
South Central
4,949
subs impacted
SII 84
7d trend
Mountain Plains
2,041
subs impacted
Medium SII 61
7d trend
West
1,983
subs impacted
Medium SII 52
7d trend
Verizon US coverage — hexagonal grid US Coverage · click any hexagon to drill in
Showing 3 clusters with gradual ongoing degradation
Numbers = SII ● Critical 80+ ● Medium 25–49
Select a hexagon
Click any hexagon to drill in. Degraded areas are highlighted in red/orange. Healthy coverage shown in teal.
Top degraded metros
New York
92
Chicago
84
Dallas
78
Los Angeles
67
Miami
52
Overall voice NPS proxy i
+38
+4 pts vs. last month
Sessions scored today i
1.2M
VoLTE + VoWiFi
Poor experience (< 2.5) i
3.8%
45,600 sessions
Churn risk flagged i
892
Heavy poor-voice users
Voice NPS proxy by dimension
Live
Access type
VoLTE
+42
VoWiFi
+31
Network vendor
Vendor A
+55
Vendor B
+18
Vendor C
−4
Zone
Urban
+38
Suburban
+22
Rural
+8
Session quality score distribution
4.2%
<2.0
Poor
8.1%
2.0–2.5
Bad
14%
2.5–3.0
Fair
23%
3.0–3.5
Good
51%
3.5–4.0
Great
MOS-equivalent score per SIP+RTP session · 1.2M sessions scored today
Top churn-risk — heavy poor-voice users
892 flagged
Subscriber Score Sessions Root cause ARPU
MSISDN ···48211.447Vendor C · VoLTE$112
MSISDN ···77341.739Cell 4A-N · RAN$98
MSISDN ···22901.931Rural · VoWiFi$87
MSISDN ···55122.128Vendor C · VoLTE$74
MSISDN ···88412.222Cell 12B-E · RAN$68
All flagged subscribers exported to CRM for proactive outreach
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Metric
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NetScout IMSI Trace
Enriched Ticket Output